Cancellation Policy:
This cancellation policy only applies to a session with a registration fee.
A participant may cancel and get a registration refund (see Refund Fee Policy below) for a session if:
1: They do so before the early registration deadline, or
2: If there is no early registration deadline, then before the regular registration deadline or 24 hours prior to the start of the first session. Whichever is earlier.
Once you are within the 24 hour period of the start of the class, there will be no refunds.
Refund Fee Policy:
Credit/Debit/Electronic Check
To help cover the costs associated with using the credit/debit feature from VeriSign, there will be a 15% fee (15% of the registration/class cost) for all cancellations purchased with a credit/debit card, or electronic check.
Purchase Orders
There will be no refund fee collected when registering and paying with a purchase order.
Once you are within the 24 hour period of the start of the class, there will be no refunds.
The refund fee went into effect September 15, 2012.
Substitution Policy:
All substitutions must notify the ESD within 24 hours of the start of the class. (509-665-2610)
All substitutions will follow the Refund and Cancellation policies above.
On the checkout page there is a check box that users verify their agreement with the cancellation/refund/substitution policy. After a user checks the box, they can proceed to checkout.
Payment Policy:
NCESD accepts your payment by credit/debit card, electronic check, or school PO.
Clock Hour Policy:
Beginning September 1, 2008 participants will have one year to purchase clock hours for trainings that they have pre-registered for and attended# The one year period will start the last day of the course# Please remember that an on-line evaluation must be completed and submitted prior to purchasing clock hours.
This change takes affect for classes from September 1, 2007 forward, allowing participants to retroactively purchase clock hours. Clock hours for classes attended prior to September 1, 2007 will not be available for purchase.
Participants can go to
http://www.ncesd.org log into esdWorks, go to
My Account, then
Evaluation/Clock Hours, Click on the
Evaluation button, complete the evaluation and submit, Go back into My Acct then Evaluation/Clock hours and click on the Purchase Clock hour button. All payments are made online.
NOTE: Participants must have been pre-registered for the class for the class information to be available.
Appeal Process for Purchase of Clock Hours
If you need to purchase clock hours after the 1 year deadline, you must submit a written appeal for consideration to the NCESD Registrar.
When submitting an appeal, the following documentation must be submitted for consideration:
A personal statement detailing your circumstance and how it caused you to miss the 12 month deadline. Be sure to include your contact information including email and phone number. The personal statement should be thorough and sincere.
Documentation that shows you were registered and attended the class session. This could be your session registration confirmation, and attendance confirmation email.
All appeals will be reviewed by the NCESD Registrar’s office and clock hour appeal committee. One of the following outcomes is possible:
Please keep in mind that transcripts will be mailed to all 29 NCESD school districts in September of each year.
If you require additional transcripts showing clock hours, you can purchase them from the ESD by submitting: - a written request with your certification number,
- $8.00 and
- the address where you would like the official transcript mailed.
If you have any questions, please call the NCESD Registrar’s office at 665-2621.
